Pop Email help

[Thunderbolt41]

Ok I am only able to set up and send/receive my pop (comcast) email through wifi only and if I switch it to 4g it will not get my email. 4g is working fine as I have internet on the phone and can do other things as well on 4g. Any ideas? I have tried the stock mail and K9. Please help. This is my wifes phone. BTW this was working fine up until a few days ago.

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[thunderbolt_nick]

Have you tried deleting the account and re- adding it?


Sent from the God of phones.. Thunder... THUNDER... THUNDERBOLT!!

[Thunderbolt41]

Yes and many times. I only can get it to work on Wifi only. 4g is working as I do have internet on the phone. Any other ideas????

[thunderbolt_nick]

Yes and many times. I only can get it to work on Wifi only. 4g is working as I do have internet on the phone. Any other ideas????

Is any other email account on the stock app working? Or is it just Comcast?

Sent from the God of phones.. Thunder... THUNDER... THUNDERBOLT!!

[Thunderbolt41]

Gmail works but that is a different account. I can get it if I use the xfininty app which is a comcast email. I do not have any problems getting my email from my rezound using k9 or stock email. This is something related to the 4g. I'd hate to format this phone. Any more suggestions?

[thunderbolt_nick]

Not that I can think of. It is some sort of syncing error when the Tbolt switches to mobile data. I don't think a reset will fix it either.

When you setup the account via the stock app, do you manually set it up?

Sent from the God of phones.. Thunder... THUNDER... THUNDERBOLT!!

[Nkp17]

Thunderbolt41 - I feel your pain. Yesterday, my TBolt stopped receiving comcast mail. I took out the battery, restarted, etc no dice. On the phone w Verizon for nearly an hour -- removed sim card, removed memory card, deleted and added the account again -- epic fail. Only solution was a factory reset. That worked for about an hour. Came home, called Verizon again and the snotty tech support implied that the re-loading of all the apps I lost was causing the problem. That set me off. He then welcomed me to purchase a different discounted refurbished smart phone. I am getting comcast email only when connected to wifi. Open to any suggestions as to a solution. Thanks.

[thunderbolt_nick]

Alright. So now we have a repeat issue...and that was terrible the way they treated you, Nkp17.

There has to be a problem with mobile data contacting Comcast's POP3 Servers because I'm guessing that this still happens even on 3G. Based on the responses, I've eliminated erroneous settings.

Now, it is kind of curious, simply because AOL had very similar issues about...oh...I want to say 3-4 months ago. For a week people could not get e-mail from their devices, except on Wi-Fi...some not at all. In the end, they (the community) found out that it had something to do with AOL's server side settings. Something about their settings caused the mail not to sync in the inbox. I'm guessing this might be a similar issue...but don't quote me on it. I'll try reasearching (aka Googling) and see if anyone else is running into similar problems. I'll try to keep you all posted.

[thunderbolt_nick]

Ah! I think I have found something. When you guys go through options when setting up, do you select 'Delete Mail from Server'?

Also, will you still get e-mails if you say...defer it to another client like Gmail?

[Nkp17]

Let me see if I'm verifying what you've indicated. My "sync deleted items from server" is not checked -- should it be?I am getting email from my gmail account.