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Can't make / receive calls and text, but I have full bars and data?

This is a discussion on Can't make / receive calls and text, but I have full bars and data? within the HTC Thunderbolt Help forums, part of the HTC Thunderbolt Support category; Hi there! So my phone randomly stopped working about a week ago. I have no problems with data or getting service bars, but I can't ...

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  1. #1
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    Can't make / receive calls and text, but I have full bars and data?

    Hi there!

    So my phone randomly stopped working about a week ago. I have no problems with data or getting service bars, but I can't make or receive calls or send texts. I can receive texts though, for some reason. I didn't do anything new the day it stopped working. Seriously just happened straight out of the blue.

    My phone was rooted but I never installed any roms or anything, or used any different radios or whatever. So far, I've tried the following:

    1. Hard reset
    2. Take out and re-insert SIM card
    3. Unroot
    4. OTA software update

    Phone info--not sure what's relevant and what's not, haha.

    Android Version - 2.3.4
    HTC Sense version - 2.1
    Software Number - 2.11.605.9
    Kernel version - 2.6.35.10-g89eb00a, htc-kernel@and18-2 #1, Fri Nov 18 17:00:59 CST 2011
    Baseband version - 1.48.00.0930w_3, 0.01.78.091w_3
    Build number - 2.11.605.9 CL206244 release-keys

    If anyone can help me out I'd appreciate it a lot! Luckily the data still works because it's my only internet connection source, haha.



  2. #2
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    Re: Can't make / receive calls and text, but I have full bars and data?

    Try downloading LTE on off from the market and make sure your phone is set to cdma + lte/evdo auto. If the cdma gets somehow turned off it will cause your problem. Also did you download any apps when this started?

    Sent from my ADR6400L using Tapatalk 2

  3. #3
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    Hmmm, tried that but it didn't work. And no I didn't install any new apps or made any changes before it happened. It's weird, because I took the phone to my local Verizon store and it started working on its own, but as soon as I left it started having the same problems. WTF?!

    Gonna go back in a bit and just try and get a replacement phone. My TB has been giving me grief for a while.

  4. #4
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    Re: Can't make / receive calls and text, but I have full bars and data?

    That sounds like a good plan. That is a weird issue. Things usually don't just stop working without any changes to the phone.

    Sent from my ADR6400L using Tapatalk 2

  5. #5
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    Just because you have full bars doesn't mean your data is enabled. Do you see the 4G or 3g symbol next to the bars? If not, enable mobile data in settings.

  6. #6
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    Yeah I have data and the 4G icon is there. It's not a very good connection though, because it keeps disconnecting and reconnecting. I swear I've tried everything, but nothing helps. :/

    I got Verizon to send me a replacement, but it decided to stop recognizing my SIM card 2 hours after I turned it on. Got a new SIM card and it didn't recognize that one either. Now I'm getting another refurb in the mail. If this one has the slightest thing wrong with it I'm going to demand for something BRAND NEW, gah.

  7. #7
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    Re: Can't make / receive calls and text, but I have full bars and data?

    Quote Originally Posted by Jarhead View Post
    Just because you have full bars doesn't mean your data is enabled. Do you see the 4G or 3g symbol next to the bars? If not, enable mobile data in settings.
    Mobile data has no affect on calls.

    Sent from my ADR6400L using Tapatalk 2

  8. #8
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    Re: Can't make / receive calls and text, but I have full bars and data?

    +1

    Sent from my ADR6400L using Tapatalk 2

  9. #9
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    I keep having the same issue, but it's with JELLYBLUR-V1.3-CM7-SPJESTER. I'm showing 4G and signal bars in blue(usually turns blue from white when active) and then out of nowhere i can't call or be call or send texts. I tried flashing different radios but nothing helps, i thought maybe an app i updated did it, but i haven't updated anything...anyone have this issue with this ROM? If so, is there a fix? Cuz it happens everytime i have this rom...

  10. #10
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    Here is a screenshot of the baseband with some weird problem, looks like the LTE part...idk...
    screenshot-1353110757563.jpg


 

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